Refund and Cancellation Policy

Last updated 3 November 2026

We want you to be happy with Spyvoo. This policy is from Zedapex Limited, Lagos and is part of our Terms of Service.

1. Try before you pay

The Free plan lets you search, open winning ads and read AI breakdowns before you buy, so you can see if Spyvoo fits.

2. Renewals and cancelling

Card plans (Bachs) renew automatically.

• On by default. Auto-renew is switched on for card plans, and the checkout tells you this before you pay. At the end of each month or year we charge the same card the plan price then in force, until you cancel.
• Reminder before every charge. We email you at least 3 days before every renewal charge with the plan, the amount and the date.
• One-click cancel. Turn off auto-renew at any time with one click in Plan & billing. Your plan stays active until the end of the period you already paid for, and you are not charged again. There is no fee for stopping.
• Failed payments. If a renewal charge fails, we email you and try again. Your plan keeps working during the grace period stated in that email. If the charge still fails at the end of it, auto-renew turns off and your account moves to the Free plan. Your boards and saved ads are kept.
• Price changes. We email you at least 14 days before a new price applies to your next renewal, so you can cancel first. If you pay in a local currency such as naira, the US-dollar price is what we notify you about; the local amount of each renewal follows the exchange rate at the time, and the reminder email before each charge shows the exact amount.

Crypto, bank transfer and mobile money plans are prepaid. They are never charged automatically. Each runs for the month or year you bought. We email you a few days before it ends with a link to renew. If you don't renew, your plan keeps working for a short grace period and then moves to the Free plan. Your boards and saved ads are kept. There is nothing to cancel.

3. Refunds

• First purchase, 7 days: if Spyvoo isn't for you, ask within 7 days of your first paid order and we'll refund it, as long as you haven't used more than 20% of the plan's AI breakdowns or downloads.
• Renewals and later orders are not refundable, but you keep access until the end of the period you paid for. If you forgot to cancel auto-renew and have not used the plan since it renewed, write to us within 48 hours of the charge and we will refund it.
• A renewal charged after you cancelled is always refunded in full.
• Double payments or wrong amounts (for example, paying twice for the same order, or paying more than the order) are always refunded or credited in full.
• If we close your account without a breach on your part, we refund the unused part of your current paid period.
• Accounts closed for breaking our terms are not refunded.
• Discount codes: a refund is for the amount you actually paid.

4. Crypto payments

Crypto refunds are sent in the same coin and network you paid with, to a wallet address you give us, for the US dollar value of the order at the time of the refund, minus the network fee. Please check the address carefully: crypto sent to a wrong address cannot be recovered.

5. Card, bank transfer and mobile money

Card payments are refunded to the same card through Bachs, usually within 5 to 10 business days. Payments made by bank transfer or mobile money are refunded to the account they came from. A refund returns the full amount you were charged, including the processing cost built into that method's price; only a transfer fee your own bank or provider charges on the refund itself is deducted.

6. Underpayments and expired checkouts

If a crypto payment arrives short, or after a checkout has expired, write to [email protected]. We will either credit it towards your plan or refund it, minus network fees.

7. Chargebacks and disputes

Please write to us before disputing a payment with your bank or provider; it is usually faster. While a dispute is open we may move your account to the Free plan and share the order records with the payment provider. If the payment is reversed, the plan it bought ends. If the dispute was not justified, we may recover dispute fees and close accounts that dispute payments in bad faith.

8. How to ask

Email [email protected] from the email on your Spyvoo account with your order reference (it starts with SV-) and, for crypto, the address for the refund. We reply within 2 business days and tell you when the refund is sent. How fast it arrives then depends on your bank, provider or the blockchain.

9. Changes

We may update this policy. Changes do not affect orders paid before the change.